SPECIAL COPYRIGHTS
The User Engagement Scale: This 31-item multivariate questionnaire measures users’ perceptions of their interactive experiences with technologies. Available in cIRcle, UBC’s online repository: http://hdl.handle.net/2429/38783
or
JOURNALS
Mniszak, C, O’Brien, H.L., Chabot, C., Shoveller, J., & Greyson, D. (accepted). “Nothing’s available”: Young fathers’ experiences with unmet information needs and barriers to resolving them. Information Processing and Management [paper].
Greyson, D.L., Shankar, S., & O’Brien, H.L. (2019). Visual analysis of Information World Maps: An exploration of four methods. Journal of Information Science. Available: https://doi.org/10.1177/0165551519837174.
O’Brien, H.L., Cairns, P., & Hall, M. (2018). A practical approach to measuring user engagement with the refined user engagement scale (UES) and new UES short form. The International Journal of Human-Computer Studies, 112, 28-39.
O’Brien, H.L., Greyson, D.L., Chabot, C., & Shoyeller, J. (2018). Young parents’ personal and social information contexts for child feeding practices: An ethnographic study in British Columbia, Canada. Journal of Documentation, 74(3), 608-623.
Shankar, S., O’Brien, H.L., Absar, R. (2018). The rhythm of everyday life in mobile information seeking: Reflections on a photo-diary study. Library Trends: Special Issue on Information and the Body, 66(4), 535-567.
Greyson, D., O’Brien, H.L. & Shoveller, J. (2017). Information World Mapping: A participatory arts-based elicitation device for information behavior interviews. Library and Information Science Research, 39(2), 149-157.
O’Brien, H.L., (2017). Antecedents and learning outcomes of online news engagement. Journal of the Association for Information Science and Technology, 68(12), 2809-2820.
O’Brien, H.L., Dickson, R. & Askin, N. (2017). A scoping review of individual differences in information search research. Library and Information Science Research, 39(3), 244-254.
Freund, L., Kopak, R. & O’Brien, H.L. (2016). The effects of textual environment on reading comprehension: implications for searching as learning. The Journal of Information Science, 42(1), 79-93.
O’Brien, H.L., & Cairns, P. (2015). Generalizing the User Engagement Scale to online news websites. Information Processing and Management, 51(4), 413-427.
O’Brien, H.L., Freund, L., Jantzi, L. & Sinanan, S. (2014). Investigating a peer-to-peer community service learning model for LIS education. Journal of Education for Library and Information Science, 55(4), 322-335.
O’Brien, H.L., Freund, L. & Westman, S. (2014). What motivates the online news browser? News item selection in a social information seeking scenario. Information Research, 19(3), www.informationr.net/ir/19-3/paper634.html.
O’Brien, H.L. & Lebow, M. (2013). A mixed method approach to measuring user experience in online news interactions. Journal of the American Society for Information Science & Technology, 64(8), 1543-1556.
O’Brien, H.L. & Toms, E.G. (2013). Measuring engagement with search systems using the User Engagement Scale. Information Processing and Management, 49(5), 1092-1107.
O’Brien, H.L. (2010). The influence of hedonic and utilitarian motivations on user engagement. Interacting with Computers: Special Issue on User Experience, 22(5), 344-352.
O’Brien, H.L. & Toms, E.G. (2010). The development and evaluation of a survey to measure user engagement in e-commerce environments. Journal of the American Society for Information Science & Technology, 61(1), 50-69.
O’Brien, H.L. & Toms, E.G. (2008). What is user engagement? A conceptual framework for defining user engagement with technology. Journal of the American Society for Information Science & Technology, 59(6), 938-955.
Toms, E.G. & O’Brien, H.L. (2008). Understanding the information and communication technology needs of the e-humanist. Journal of Documentation, 64(1), 102-130.
BOOKS
O’Brien, H.L. & Cairns, P. (Eds.). (2016). Why Engagement Matters: Cross-Disciplinary Perspectives and Innovations on User Engagement with Digital Media. Springer-Verlag (240 pp.).
Llamas, M., O’Brien, H.L., & Yom-Tov, E. (2014). Measuring User Engagement, Synthesis Lectures on Information Concepts, Retrieval and Services. Morgan and Claypool Publishers.
Hodgins, K., Meyers, E. & O’Brien, H.L. (Eds.). (2014). Tales from the Edge: Narrative Voices in Information Research and Practice. Proceedings of the Annual Conference of the Canadian Association for Information Science (CAIS), Victoria, BC, June 6-8, 2013.
BOOK CHAPTERS
O’Brien, H.L. (2018). A holistic approach to measuring user engagement. Submitted June 1, 2017 to Filimowicz, M. & Tzankova, V. (Eds). New Directions in 3rd Wave HCI, Volume 2: Methodologies. Springer-Verlag.
O’Brien, H.L. & McKay, J. (2018). Modeling antecedents of engagement. In Johnston, K. & Taylor, M. (Eds). The Handbook of Communication Engagement (pp. 73-88). John Wiley & Sons.
O’Brien, H.L. & Greyson, D.L.. (2018). Information needs: Understanding and responding to today’s information users. In S. Hirsh (Ed.). Information Services Today: An Introduction, 2nd Edition (pp. 40-51). Rowman & Littlefield Publishing Group. (invited) (60% contribution); (revised from 2015 1st edition).
O’Brien, H.L. (2016). Current theoretical perspectives on user engagement. In H.L. O’Brien & P. Cairns (Eds). Why Engagement Matters: Cross-Disciplinary Perspectives and Innovations on User Engagement with Digital Media (pp. 1-26). Springer.
O’Brien, H.L. (2016). Translating theory into methodological practice. In H.L. O’Brien & P. Cairns (Eds). Why Engagement Matters: Cross-Disciplinary Perspectives and Innovations on User Engagement with Digital Media. (pp. 27-52) Springer.
O’Brien, H.L. & Greyson, D. (2015). Information needs: Understanding and responding to today’s information users. In Hirsch, S. (Ed.) Introduction to Today’s Information Services (pp. 119-129). Rowman and Littlefield Publishing.
O’Brien, H.L. (2011). Weaving the Threads of Experience into Human Information Interaction (HII): Probing User Experience (UX) for New Directions in Information Behaviour. In A. Spink and J. Heinström New Directions in Information Behaviour. Bingley, UK: Emerald.
Kopak, R., Freund, L. & O’Brien, H.L. (2011). Digital information interaction as semantic navigation. In Foster, A. & Rafferty, P. (Eds). Innovations in IR: Perspectives for Theory and Practice. London, UK: Facet Publishing (pp. 117-134).
INVITED PRESENTATIONS
Roll, I. & O’Brien, H.L.(2019, June 19). The many flavours of productive engagement. Keynote presentation for the Learning Analytics Summer Institute (LASI). University of British Columbia, Vancouver, B.C.
O’Brien, H.L. (2019, March 27). The “black box” of user engagement: Quantifying the unquantifiable. Designing for People Seminar Series, University of British Columbia, Vancouver, BC.
O’Brien, H.L. (2018, November 6). The role of information in WUSC scholar settlement experiences. Presentation to the UBC Library Discovery, Access and Learning (DAL) Committee. UBC Library, Vancouver, B.C.
Fields, E. & O’Brien, H.L. (2018, October 5). Information World Mapping: Arts-based methods for understanding information behaviour. Workshop presented at Sketching in Practice (SKiP) Symposium, Centre for Digital Media, Great Northern Way, Vancouver, BC.
February 8, 2018. School of Library, Archival and Information Studies, University of British Columbia, Vancouver. Presentation at the SLAIS Colloquium Series, “Why does engagement matter?
Questioning the benefits and outcomes of user engagement in an ever-shifting technology landscape.”
March 16, 2017. Department of Computer Science, University of York, York, UK. Presentation, “User Engagement in Online News: Content, Media, and Knowledge Retention.”
February 27-March 1, 2017. Schloss Dagstuhl, – Leibniz Center for Informatics, Germany. Presentation at the Dagstuhl Seminar on Search as Learning, “Searching as Learning: An interactive Information Retrieval (IIR) Perspective.” Available, http://drops.dagstuhl.de/opus/volltexte/2017/7357/pdf/dagrep_v007_i002_p135_s17092.pdf
February 24, 2017. The iSchool, University of North Carolina, Chapel Hill, N.C. Presentation, “Measuring User Engagement: ‘A tricky landscape to traverse’.”
February 3, 2017. The iSchool, University of North Carolina, Chapel Hill, N.C. Presentation at the Curating Research Assets and Data using Lifecycle Education (CRADLE) Talk Series, “User engagement and learning in digital information environments: Complementary or contradictory processes?”.
January 12, 2017. School of Information Management, Dalhousie University, Halifax, N.S. Presentation at Information Management Public Lecture Series, “Learning in Digital Information Spaces: What is the Role of User Engagement?”
April 20, 2016, UBC Centre for Community Engaged Learning, Kitsilano Neighbourhood House. Remarks for Celebrate Community Event.
November 25, 2015. Faculty of Education, Simon Fraser University, Burnaby, BC. Presentation at the Learning Design and Technologies Seminar Series, “Modeling User Engagement with Digital Technologies.”
November 11, 2015. Department of Library and Information Studies, Graduate School of Education, University at Buffalo, Buffalo, N.Y. Presentation at the Research Seminar Series, “Evaluating Concepts, Evaluating Measures: The Case of the User Engagement Scale (UES).”
June 15, 2015. Librarians’ Research Institute, Burnaby, BC. Plenary speaker, “Reflective inquiry: Reframing research for personal and professional engagement.”
CONFERENCE PROCEEDINGS
DeForrest, H., Freund, L., McCauley, A., O’Brien, H.L. & Smythe, S. (accepted, 2019). Building infrastructures for university-community knowledge exchange: The role of information professionals and literacy educators. Canadian Association for Information Science Conference, June 3-5, 2019, Vancouver, BC.
Mniszak, C., O’Brien, H., Greyson, D., Chabot, C., & Shoveller, J. (2019). Young fathers and lack of access to parenting information. 3rd Canadian National Fatherhood Conference. 28 February – 1 March, 2019, Ottawa, ON.
Greyson, D., O’Brien, H.L., & Shankar, S. (2018). (How) should Information World Maps be visually analyzed? Proceedings of the Association for Information Science & Technology Annual Meeting, Wiley Publishing (2 pp.).
Mniszak, C., O’Brien, H., Chabot, C., & Shoveller, J. (2018). The role of information resources in young fathers’ parenting experiences. Proceedings of the Association for Information Science and Technology, 55(1), 387-396 [ASIS&T SIG USE Best Paper Award].
Bertholdo, A. P., Melo, C., Rozestraten, A., Gerosa, M., & O’Brien, H. (2018). User engagement in an open collaboration community after the insertion of a game design element: An online field experiment. In Proceedings of the Americas Conference on Information Systems (AMCIS), August 15-19, 2018, New Orleans, LA. Association for Information Systems (10 pp.).
Capra, R., Arguello, J. O’Brien, H.L., Li, Y. & Choi, B. ( 2018). The effects of manipulating task determinability on search behaviors and outcomes. In Proceedings of the Special Interest Group Information Retrieval (SIGIR) Conference. ACM Publishing [full paper].
Cole, A.W., Quesnel, D.T., Pekçetin, S., Gromala, D., O’Brien, H.L., Antle, A.N. & Riecke, B.E. (2017). Integrating affective responses and gamification into early reading acquisition software applications. In CHI PLAY’17 Extended Abstracts, Amsterdam, Netherlands, October 15–18, 2017, (13 pp.).
Greyson, D., O’Brien, H.L. & Shoveller, J. (2017) Constructing knowledge and ignorance in the social information worlds of young mothers: A situational analysis. Association for Information Science and Technology (ASIS&T) Annual Meeting, Wiley Publishing (10 pp.).
Ivanović, M.D., Lopatovska, I. O’Brien, H.L. & Rorissa, A. (2017). Seeking balance: Professional development needs of information science faculty. Panel proposal submitted to Association for Information Science and Technology (ASIS&T) Annual Meeting, April 1, 2017 (3 pp).
O’Brien, H.L. & McCay-Peet, L. (2017). Asking “good” questions: Questionnaire design and analysis in interactive information retrieval research. Conference on Human Information Interaction and Retrieval. New York, N.Y. ACM. (pp. 27-36.).
O’Brien, H.L., McKay, J. & Vangeest, J. (2017). Learning from the news: The role of story, multimedia and user experience in knowledge retention. Conference on Human Information Interaction and Retrieval. New York, N.Y. ACM. (pp. 185-193).
O’Brien, H.L. & McKay, J. (2016) What makes online news interesting? Personal and situational interest and the effect on behavioral intentions. In Proceedings of the Association for Information Science and Technology Conference, Copenhagen Denmark, October 15-19, 2016 (6 pp.).
Shankar, S., O’Brien, H.L., How, E., Lu, Y., Mabi, M., & Rose, C. (2016). The role of information in the settlement experiences of refugee students. In Proceedings of the Association for Information Science and Technology Annual Meeting, July 2016 Copenhagen Denmark, October 15-19, 2016 (6 pp.) [ASIS&T SIG USE Best Poster Award].
Byström, K., Given, L., Lopatovska, I., O’Brien, H.L. & Rorissa, A. (2016). Professional development strategies for mid-career faculty. In Proceedings of the Association for Information Science and Technology Annual Meeting (ASIS&T), July 2016 Copenhagen, Denmark, October 14-18, 2016 (4 pp.).
O’Brien, H.L., Freund, L. & Kopak, R. (2016). Investigating the role of user engagement in digital reading environments. Conference on Human Information Interaction and Retrieval (CHIIR), New York, N.Y. ACM. (pp. 71-80).
Thomas, P., O’Brien, H.L. & Rowlands, T. (2016). Measuring engagement with online forms. Conference on Human Information Interaction and Retrieval (CHIIR), New York, ACM. (pp. 325-328).
O’Brien, H.L., Ferro, N., Joho, H., Lewandowski, D., Thomas, P. & van Rijsbergen, K. (2016). System and user centred evaluation approaches in interactive information retrieval. Conference on Human Information Interaction and Retrieval (CHIIR), New York, ACM (pp. 337-340).
Dali, K., Budd, J., Chu, C. & O’Brien, H. (2015). Making an impact through experiential learning. In Proceedings of Association for Information Science and Technology (ASIS&T) (4 pp.), John Wiley & Sons.
O’Brien, H.L., Gwizdka, J., Lopatovska, I. & Mostafa, J. (2015). Psycho-physiological Methods in Information Science: Fit or Fad? In Proceedings of iConference 2015 (4 pp.). URI: http://hdl.handle.net/2142/73773.
Arapakis, I., Lopatovska, I. & O’Brien, H.L. (2015). On the role of engagement in information systems contexts: From research to implementation. In Proceedings of iConference 2015 (4 pp.). URI: http://hdl.handle.net/2142/73786.
Notes: Select publications are listed. Some citations include a link to the author’s self-archived pre-print or post-print version of the work, as per publisher agreements. If you represent a publisher and have any copyright concerns about one or more of the linked articles, please contact me using the information provided on this website.