Publications

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JOURNALS

O’Brien, H.L. (in press). Antecedents and learning outcomes of online news engagement.  Journal of the Association for Information Science and Technology.

Greyson, D., O’Brien, H.L. & Shoveller, J. (2017). Information World Mapping: A participatory arts-based elicitation device for information behavior interviews. Library and Information Science Research, 39(2), 149-157.  DOI: https://doi.org/10.1016/j.lisr.2017.03.003

Freund, L., Kopak, R. & O’Brien, H.L. (2016). The effects of textual environment on reading comprehension: implications for searching as learning. The Journal of Information Science, 42(1), 79-93.

O’Brien, H.L. & Cairns, P. (2015). Generalizing the User Engagement Scale to online news websites.  Information Processing and Management, 51(4), 413-427.

O’Brien, H.L., Freund, L., Jantzi, L. & Sinanan, S. (2014). Investigating a peer-to-peer community service learning model for LIS education.  Journal of Education for Library and Information Science, 55(4), 322-335.

O’Brien, H.L., Freund, L. & Westman, S. (2014). What motivates the online news browser? News item selection in a social information seeking scenario. Information Research, 19(3), www.informationr.net/ir/19-3/paper634.html.

O’Brien, H.L. & Lebow, M. (2013). A  mixed method approach to measuring user experience in online news interactions. Journal of the American Society for Information Science & Technology, 64(8), 1543-1556.

O’Brien, H.L. & Toms, E.G. (2013). Measuring engagement with search systems using the User Engagement Scale. Information Processing and Management, 49(5), 1092-1107.

O’Brien, H.L. (2010). The influence of hedonic and utilitarian motivations on user engagement. Interacting with Computers: Special Issue on User Experience, 22(5), 344-352, DOI: 10.1016/j.intcom.2010.04.001.

O’Brien, H.L. & Toms, E.G. (2010). The development and evaluation of a survey to measure user engagement in e-commerce environments.  Journal of the American Society for Information Science & Technology, 61(1), 50-69. DOI: 10.1002/asi.v61:1.

Toms, E.G. & O’Brien, H.L. (March 2009). The measurement dilemma for ISSS.  Computer Magazine, IEEE Computer Society, p. 48.

Freund, L. & O’Brien, H.L. (2009). Information science beyond the border. American Society of Information Science and Technology Bulletin, 36(1). Available online: http://www.asis.org/Bulletin/Oct-09/OctNov09_Freund_O-Brien.html.

O’Brien, H.L. & Toms, E.G. (2008). What is user engagement? A conceptual framework for defining user engagement with technology.  Journal of the American Society for Information Science & Technology, 59(6), 938-955., DOI: 10.1002/asi.v59:6.

Toms, E.G. & O’Brien, H.L. (2008). Understanding the information and communication technology needs of the e-humanist. Journal of Documentation, 64(1), 102-130, DOI: 10.1108/00220410810844178.


BOOKS

O’Brien, H.L. & Cairns, P. (Eds.). (2016). Why Engagement Matters: Cross-Disciplinary Perspectives and Innovations on User Engagement with Digital Media. Springer-Verlag (240 pp.).

Llamas, M., O’Brien, H.L., & Yom-Tov, E. (2014). Measuring User Engagement, Synthesis Lectures on Information Concepts, Retrieval and Services. Morgan and Claypool Publishers. DOI: 10.2200/S00605ED1V01Y201410ICR038

Hodgins, K., Meyers, E. & O’Brien, H.L. (Eds.). (2014). Tales from the Edge: Narrative Voices in Information Research and Practice. Proceedings of the Annual Conference of the Canadian Association for Information Science (CAIS), Victoria, BC, June 6-8, 2013.


BOOK CHAPTERS

O’Brien, H.L. (2016). Current theoretical perspectives on user engagement. In H.L. O’Brien & P. Cairns (Eds). Why Engagement Matters: Cross-Disciplinary Perspectives and Innovations on User Engagement with Digital Media (pp. 1-26). Springer.  DOI: 10.1007/978-3-319-27446-1_1

O’Brien, H.L. (2016). Translating theory into methodological practice. In H.L. O’Brien & P. Cairns (Eds). Why Engagement Matters: Cross-Disciplinary Perspectives and Innovations on User Engagement with Digital Media. (pp. 27-52) Springer. DOI: 10.1007/978-3-319-27446-1_2

O’Brien, H.L. & Greyson, D. (2015). Information needs: Understanding and responding to today’s information users. In Hirsch, S. (Ed.) Introduction to Today’s Information Services (pp. 119-129). Rowman and Littlefield Publishing.

O’Brien, H.L. (2011). Weaving the Threads of Experience into Human Information Interaction (HII): Probing User Experience (UX) for New Directions in Information Behaviour. In A. Spink and J. Heinström New Directions in Information Behaviour. Bingley, UK: Emerald. DOI: 10.1108/S1876-0562(2011)002011a007.

Kopak, R., Freund, L. & O’Brien, H.L. (2011). Digital information interaction as semantic navigation. In Foster, A. & Rafferty, P. (Eds). Innovations in IR: Perspectives for Theory and Practice. London, UK: Facet Publishing (pp. 117-134).


SPECIAL COPYRIGHTS

The User Engagement Scale: This 31-item multivariate measure addresses users’ perceptions of their interactive experiences with technologies.


CONFERENCE PROCEEDINGS

O’Brien, H.L. & McCay-Peet, L. (2017). Asking “good” questions: Questionnaire design and analysis in interactive information retrieval research. Conference on Human Information Interaction and Retrieval. New York, N.Y. ACM. (pp. 27-36.) [full paper].

O’Brien, H.L., McKay, J. & Vangeest, J. (2017). Learning from the news: The role of story, multimedia and user experience in knowledge retention. Conference on Human Information Interaction and Retrieval. New York, N.Y. ACM. (pp. 185-193) [full paper].

O’Brien, H.L. & McKay, J. (2016) What makes online news interesting? Personal and situational interest and the effect on behavioral intentions. In Proceedings of the Association for Information Science and Technology Conference, Copenhagen Denmark, October 15-19, 2016 (6 pp.) [short paper].

Shankar, S., O’Brien, H.L., How, E., Lu, Y., Mabi, M., & Rose, C. (2016). The role of information in the settlement experiences of refugee students. In Proceedings of the Association for Information Science and Technology Conference, July 2016 Copenhagen Denmark, October 15-19, 2016 (6 pp.) [ASIS&T SIG USE Best Poster Award] [short paper].

Byström, K., Given, L., Lopatovska, I., O’Brien, H.L. & Rorissa, A. (2016). Professional development strategies for mid-career faculty. In Proceedings of the Association for Information Science and Technology Annual Meeting (ASIS&T) (4 pp.), October 14-18, 2016, Copenhagen, Denmark [panel].

O’Brien, H.L., Freund, L. & Kopak, R. (2016). Investigating the role of user engagement in digital reading environments. Conference on Human Information Interaction and Retrieval (CHIIR), New York, N.Y. ACM. (pp. 71-80) [full paper].

Thomas, P., O’Brien, H.L. & Rowlands, T. (2016). Measuring engagement with online forms. Conference on Human Information Interaction and Retrieval (CHIIR), New York, ACM. (pp. 325-328). [short paper]

Dali, K., Budd, J., Chu, C. & O’Brien, H. (2015). Making an impact through experiential learning. In Proceedings of Association for Information Science and Technology (ASIS&T) (4 pp.), John Wiley & Sons. [panel].

O’Brien, H.L., Gwizdka, J., Lopatovska, I. & Mostafa, J. (2015). Psycho-physiological methods in information science: Fit of fad? Interactive Session for the iConference, Newport Beach, CA, March 24-27, 2015 [short paper].

Absar, R., O’Brien, H.L. & Webster, E. (2014). Exploring social context in mobile information behaviour. In Proceedings of the Annual Meeting of the Association for Information Science and Technology (ASIS&T), Seattle, WA, Oct. 31-Nov. 5, 2014 [full paper]

Given, L., O’Brien, H.L.,Absar, R. & Greyson, D. (2013). Exploring the complexities of information practices through arts-based research. In Proceedings of the Annual Meeting of the American Society of Information Science and Technology, Montreal, QC, November 1-5, 2013 [panel].

Greyson, D., O’Brien, H.L., & Shoveller, J. (2012). Information practices and the health behaviour of child bearing youth. ISIC: The Information Behaviour Conference. Tokyo, Japan [poster].

Lindberg, S. & O’Brien, H.L. (2012). The use of eReading devices in academic environments. In Proceedings of iConference 2012, Toronto, ON, pp. 473-474, ACM Digital Library, DOI: 10.1145/2132176.2132252.

Bullard, J. & O’Brien, H.L. (2011). Information Design in/as Serious Leisure: The Case of Information Databases to Support Online Gaming. In Proceedings of iConference, Seattle, WA, pp. 728-729, ACM Digital Library, DOI: 10.1145/1940761.1940886.

Bullard, J. & O’Brien, H.L. (2011). Online Synchronous Interviewing of the Info-Savvy. In Proceedings of iConference, Seattle, WA, pp. 649-650, ACM Digital Library, DOI: 10.1145/1940761.1940854.

Gillette, E., O’Brien, H.L. & Bullard, J. (2011). Exploring Technology through the Designers’ Lens: A Case Study of an Interactive Museum Technology. In Proceedings of iConference, Seattle, WA, pp. 583-590, ACM Digital Library, DOI: 10.1145/1940761.1940840.

Lapatovska, I., O’Brien, H.L., Rieh, S.Y. & Wildemuth, B. (2011). Capturing the complexity of information interactions: Measurement and evaluation issues. In Proceedings of the Annual Meeting of the American Society of Information Science and Technology, New Orleans, LA. DOI: 10.1002/meet.2011.14504801057.

O’Brien, H.L. (2011). Exploring user engagement in online news interactions. In Proceedings of the Annual Meeting of the American Society of Information Science and Technology, New Orleans, LA. DOI: 10.1002/meet.2011.14504801088.

O’Brien, H.L. & Toms, E.G. (2010). Is there a Universal Instrument for Measuring Interactive Information Retrieval? The Case of the User Engagement Scale. In Proceedings of Information Interaction in Context (IIiX), Rutgers, NJ, pp. 335-340, ACM Digital Library, DOI: 10.1145/1840784.1840835.

Kopak, R., Freund, L., & O’Brien, H.L. (2010). Supporting semantic navigation. In Proceedings of Information Interaction in Context (IIiX), Rutgers, NJ, pp. 359-364, ACM Digital Library, DOI: 10.1145/1840784.1840839.

Bullard, J. & O’Brien, H.L. (2010). The motivations of video game database designers. Presentation at the Popular Culture Association/American Culture Association Conference, St. Louis, Missouri.

O’Brien, H.L. & Toms, E.G. (2009). What is engagement? How do we measure it? Presentation at the Annual General Meeting of Network for Effective Collaboration Technologies through Advanced Research (NECTAR). May 27-29, Calgary, AB.

O’Brien, H.L., Bassett, R, & Tsang, T. (2009). Exploring engagement in the qualitative research process. Poster presented at the American Society for Information Science and Technology Annual Meeting, Vancouver, BC, October, 2009. In Proceedings of the American Society for Information Science and Technology, 46(1), pp. 1-4, 2009, Wiley Online Library, DOI: 10.1002/meet.2009.1450460347.

O’Brien, H.L. & MacLean, K. (2009). Measuring the User Engagement Process. Paper presented at Engagement by Design Pre-Conference Workshop, CHI 2009 Digital Life New World, Boston, MA, April 5, 2009.

O’Brien, H.L., Toms, E.G., Kelloway, E.K. & Kelley, E. (2008). Developing and Evaluating a Reliable Measure of User Engagement. In Proceedings of the American Society for Information Science and Technology, Columbus, Ohio.

Toms, E.G, O’Brien, H.L., MacKenzie, T., Jordan, C., Freund, L., Toze, S., Dawe, E., & MacNutt, A. (2008). Task Effects on Interactive Search: The Query Factor. In Lecture Notes in Computer Science: Focused Access to XML Documents, Springer, 359-372.


EXTENDED ABSTRACTS

O’Brien, H.L. (2013). The role of story and media in user engagement with online news. In Proceedings of the 41st Canadian Association for Information Science Conference, Victoria, British Columbia [online; extended abstract].

Absar, R., O’Brien, H.L., Halbert, H., & Trumble, A. (2013). Searching for information on-the-go: Understanding user engagement with mobile devices. In Proceedings of the 41st Canadian Association for Information Science Conference, Victoria, British Columbia [online; extended abstract].

Freund, L., Jantzi, L., O’Brien, H.L., & Sinanan, S. (2013). Becoming a professional: A case for community service learning in LIS education. In Proceedings of the Association of Library and Information Science Education Conference, Seattle, WA [extended abstract].


INVITED PRESENTATIONS

March 16, 2017. Department of Computer Science, York University, York, UK. Presentation, “User Engagement in Online News: Content, Media, and Knowledge Retention.”

February 27-March 1, 2017. Schloss Dagstuhl, – Leibniz Center for Informatics, Germany. Presentation at the Dagstuhl Seminar on Search as Learning, “Searching as Learning: An Interactive Information Retrieval (IIR) Perspective.”

February 24, 2017. The iSchool, University of North Carolina, Chapel Hill, N.C. Presentation, “Measuring User Engagement: ‘A Tricky Landscape to Traverse’.”

February 3, 2017. The iSchool, University of North Carolina, Chapel Hill, N.C. Presentation at the Curating Research Assets and Data using Lifecycle Education (CRADLE) Talk Series, “User Engagement and Learning in Digital Information Environments: Complementary or Contradictory Processes?”.

January 12, 2017. School of Information Management, Dalhousie University, Halifax, N.S. Presentation at Information Management Public Lecture Series, “Learning in Digital Information Spaces: What is the Role of User Engagement?”

April 20, 2016, UBC Centre for Community Engaged Learning, Kitsilano Neighbourhood House. Remarks for Celebrate Community Event.

November 25, 2015. Faculty of Education, Simon Fraser University, Burnaby, BC. Presentation at the Learning Design and Technologies Seminar Series, “Modeling User Engagement with Digital Technologies.”

November 11, 2015. Department of Library and Information Studies, Graduate School of Education, University at Buffalo, Buffalo, N.Y. Presentation at the Research Seminar Series, “Evaluating Concepts, Evaluating Measures: The Case of the User Engagement Scale (UES).”

June 15, 2015. Librarians’ Research Institute, Burnaby, BC. Plenary speaker, “Reflective Inquiry: Reframing Research for Personal and Professional Engagement.”

October 27-November 1, 2013. Schloss Dagstuhl – Leibniz Center for Informatics, Germany. Workshop on “Evaluation Methodologies in Information Retrieval,” http://drops.dagstuhl.de/opus/volltexte/2014/4433/pdf/dagrep_v003_i010_p092_s13441.pdf.

March 6, 2013. University of British Columbia, Vancouver, BC. Presentation to the University of British Columbia Press, “User Engagement with Digital Information Environments.”

October 17, 2012. Measuring user engagement with information systems: The User Engagement Scale. Engagement and Academic Tenacity: Making the Invisible Salient and Actionable. Bill and Melinda Gates Foundation, Cambridge, MA, October 17-18, 2012 [panelist].

July, 2010. Measuring User Engagement: Multiple Methodological Approaches. Visual Media Research Group, School of Science and Technology, Aalto University, Helsinki, Finland.


CONFERENCE TUTORIALS AND WORKSHOPS

O’Brien, H.L., Ferro, N., Joho, H., Lewandowski, D., Thomas, P. & van Rijsbergen, K. (2016). System and user centred evaluation approaches in interactive information retrieval. Conference on Human Information Interaction and Retrieval (CHIIR), New York, ACM (pp. 337-340).

Arapakis, I., Lopatovska, I. & O’Brien, H.L. (2015). On the role of engagement in information systems contexts: From research to implementation. Workshop for the iConference, Newport Beach, CA, March 24, 2015.

Lalmas, M., O’Brien, H.L., & Yom-Tov, E. (2013). Measuring User Engagement. Tutorial presented at the WWW 2013 Conference, Rio De Janeiro, Brazil, May 13, 2013. [slides]

O’Brien, H.L. (2011). Serendipity as user engagement. In Proceedings of the 1st International Workshop on Encouraging Serendipity in Interactive Systems, 13th IFIP TC13 Conference on Human-Computer Interaction, Lisbon, Portugal. Springer Verlag, September 5, 2011 (pp. 22-23).

O’Brien, H.L. & Toms, E.G. (2007). Evaluating engagement in interactive search. Paper presented at Web Seeking and Interaction Workshop, the 30th Annual International ACM SIGIR Conference, Amsterdam, The Netherlands.


CONFERENCE PRESENTATIONS

Jacobs, D., O’Brien, H.L., Shimp, A., Wrublewski, D. (2014). Engaging users with technology. Panel presented at the Special Libraries Association Conference, Vancouver, BC, June 8-10, 2014.

O’Brien, H.L. (2011). Evaluating the Generalizability of the User Engagement Scale (UES). NW Summit 2011: Workshop on Information Systems and Management, University of Washington, Seattle, WA.

O’Brien, H.L. (2011). User Engagement with Computer Assisted Qualitative Data Analysis Software (CAQDAS). Presentation at the Canadian Association of Information Science Conference, Fredericton, New Brunswick.


BOOK REVIEWS

O’Brien, H.L. (2012). Review of J. Murray “e;Inventing the Medium: Principles of Interaction Design as a Cultural Practice”e;. Journal of the American Society of Information Science and Technology 63 (11): 2345-2348.

O’Brien, H.L. (2009). Review of D. Nahl and D. Bilal (Eds.) “e;Information and Emotion: The Affective Paradigm in Information Behaviour Research and Theory”e;. Journal of Information Retrieval, 12(5), 605-608.

O’Brien, H.L. (2007). Review of R.D. Galliers, M.L. Markus and S. Newell (Eds.) “e;Exploring Information Systems Research Approaches: Readings and Reflections”e;. Journal of the American Society of Information Science and Technology 58 (14): 2402-2403.


MEDIA

Dalhousie University. Attention Please. Outfront Magazine: Research that Matters, 2(2), p. 10.

Mandel, C. What piques Internet interest? Researcher studies choices of surfere. The Calgary Herald, March 4, 2008, p. A3, Canwest News Service.


Notes: Select publications are listed. Some citations include a link to the author’s self-archived pre-print or post-print version of the work, as per publisher agreements. If you represent a publisher and have any copyright concerns about one or more of the linked articles, please contact me using the information provided on this website.